How can I reach out to Daykoi?
For any inquiries, feel free to drop us an email at daykoi.com@gmail.com. Our dedicated customer service team is here to assist you and provide answers to all your questions.

Do you offer global shipping?
Absolutely! We deliver our products worldwide.

Where do you ship orders from?
All orders are shipped from our efficient logistics center in Hong Kong.

Is it possible to modify or cancel my order?
To accommodate our commitment to swift order processing, any change or cancellation request must be communicated within 12 hours of placing the order. Unfortunately, requests made after this period cannot be considered. If you choose to cancel, a full refund will be issued upon receiving the returned order.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and payments made through the PayPal platform.

When can I expect my order to arrive?
Our orders are processed and shipped from our warehouse. Please factor in additional processing time, especially during holidays and promotions. Orders are typically processed Monday through Friday and shipped within 1-3 business days from the order date, with delivery on business days. Please note that we do not ship on weekends.

How long does it take for my order to be delivered?
All our products are delivered within 5 to 14 business days.

Will I be responsible for customs duties and taxes?
Our listed prices exclude taxes, and additional costs like customs duties and taxes may apply during the import stage. These fees, charged by the local customs office post-delivery, are the responsibility of the customer. We are not liable for these costs or delays caused by customs offices in a particular country. For detailed information, please contact your local customs office.

How can I initiate a return?
To request the return of an item, please contact us at daykoi.com@gmail.com.

What if I receive a defective, incorrect, or damaged product?
If you receive a product with issues, contact our customer service immediately with your order number, pictures of the product, and any relevant information. We'll work to resolve the problem promptly.

When can I expect my refund?
Refunds will be processed to the original payment method. For credit or debit card payments, the refund will be sent to the card-issuing bank account within 7-10 business days upon receiving the returned product or cancellation request. If you have questions about the refund timeline, please reach out to the bank that issued your credit card. If you haven't received your refund, check with your bank or credit card issuer directly, as processing times may vary.